Terms and Conditions
All users and customers that enter our site and purchase our tickets must agree to our terms and conditions. Our terms and conditions may change over time without prior notice. Phantip Travel and/or Phantip (1970) Co., Ltd is a transportation provider based in Surat Thani Province, Thailand. We provide all modes of land transportation in partnership with airlines, train, ferries speedboats and other land transport operators. We a seamless transportation provider where you can purchase your tickets and travel to your destination without the hassle or go through individual providers.
Phantip Travel Responsibilities:
As said, we are a land transportation operator that is in partnership but hold no legal right in those partners including airlines, trains, ferries, speedboats, and other joint land transport operators. When you purchase a ticket through the Phantip Travel website we ensure that you will be able to travel and use the service you booked and paid via our website. All customers will receive a confirmation ticket, email or etc. when payment is successful (automated process). If there is not confirmation ticket sent, then payment is not successful, and you do not have a secured seat and ticket with us.
We do allow for ticket detail changes including dates, times and services however EXTRA FEES will occur and any changes is not confirmed as we must check or availability and seat allocations. Please make sure of the following:
1. If the customer decides to change their travel date or travel at least 48 hours before departure there will be NO EXTRA CHARGES.
2. If the customer wishes to change their travel date or travel time with less than 48 hours left before departure then a 50 THB service fee is CHARGE PER ALTERATION.
3. If the customer would like to cancel their ticket prior to departure, the customer will receive ONLY 50% REFUND from the ticket price. If the tickets involve a secondary or third-party service provider, we CANNOT REFUND their part of the ticket as some providers have 0 refund policies.
4. For any change in destination or service, we will allow the change however if the fare is greater the customer will have to pay the extra difference with a 50 THB fee if the change is made less than 48 hours before departure.
WE ARE NOT RESPONSIBLE FOR:
1. If the secondary or third-party partner does not operate, depart, or arrive according to the stated time we cannot be responsible for that as we have no control on the operations of our partners or joint provider.
2. Any mishaps, dissatisfaction, discomfort or etc. a secondary or third-party partner or provider has given you or the user. Actions, norms, or culture may sometimes be misleading however, we can help forward the matter to the provider, but we are not responsible for any actions by employees or staff member from a different service provider.
3. If natural disasters are the cause for us not being to operate any of our services or services in a particular route or time.
4. Any baggage damage or loss at all circumstances. However, if solid evidence such as video, photographic or surveillance footage is presented then a compensation of not more than 500 THB will be compensated to the passenger of that bag or luggage.
5. Missed services or connecting flight due to delays caused by any modes of transportation taken within the route.
6. If you boarded the wrong bus, train, ferry, speedboat, van, etc. If you were misled by any independent ticketing salesperson or agent, we are not responsible and will not refund any tickets.
7. If you changed or pick up destination and drop off destination without notifying our admins.
8. Refusing to allow you to board the bus or refusing you to bring on board any form of animals or pets. NO PETS or ANIMALS are allowed on all our services. If a passenger requires to travel with PETS or ANIMALS, we advise to book our charter services.
9. Failing to check-in according to the stated time. All tickets will have a check-in time stated failing to check-in accordingly will cause you to miss your service and we will not be held responsible. Passengers can board the next available service however extra fees may occur depending on the circumstance.
10.Failing to check the changes after contacting customers regarding the change in travel details. If the customers did not provide us with a contactable number or email and we cannot contact the customer, we will not be responsible for missed or changes in travel details and services.
11. If you provided or the ticket does not match with the identification showed upon arrival.
12. For any missed services due to mechanical or technical issues that occur along the service.
13. If you missed the cancellation or alteration deadline, we cannot waive any extra service charges.
14. Any missed service or flights that is missed which we do not have any influence on.
Customer Responsibilities:
1. Make sure to always check the details of your ticket prior to your departure.
2. Make sure to recheck your email at least 24 hours before your travel dates.
3. Always make sure you check-in or are on standby for the transport ahead of time as majority of the services is a joint service sometimes, they do not wait for late shows.
4. Make sure to book a service that gives you sufficient time to travel especially if you have a connecting flight.
5. Do not leave any valuable belongings - cash, jewelry, electronics, laptops, etc. unattended on the vehicles or in your luggage as damage or loss can occur at any time or anywhere. Phantip (1970) Co., Ltd and Phantip Travel is NOT RESPONSIBLE for any loss of property.
If you notify Phantip (1970) Co., Ltd or Phantip Travel regarding baggage or any items left in the bus and the staff has located the item(s) then the customer can set up a pickup time and location with our staff member. However, if the customer wishes their items to be sent to one of our Phantip (1970) Co., Ltd. and/ or Phantip Travel branches, we could accommodate to their needs; however, Phantip (1970) Co., Ltd. and/or Phantip Travel will not be held accountable for any damages or losses during transportation. For returning items that are found, passengers must photocopy their passports or identification card and write a short report regarding where they boarded the bus and where they got off. If items are not located, Phantip (1970) Co., Ltd. and Phantip Travel will not be held responsible as it is the responsibility of all customers to look after their belongings. As there are several other passengers traveling on the bus, our staffs will not be held responsible for lost items. Please do not leave any valuables unattended in the bus compartment. Phantip (1970) Co., Ltd and Phantip Travel will not be held accountable. If items are lost or damaged due to staff members handling, Phantip (1970) Co., Ltd will only cover damages or lost items to up to 500 Baht per person with evidence and authorized report.
6. Illegal drugs, endangered animals, combustible liquids, flammable products, compressed gases, explosives, ammunition, firearms, fireworks, corpse, hazardous material, or food items with strong order are not allowed in the bus or minivan compartments.
7. Generally, acceptable baggage includes – suitcases, backpacks, duffle bags, securely tied cardboard boxes and strollers.
8. You are responsible for your tickets and any other tickets provided to you upon check-in. Phantip (1970) Co., Ltd. is not responsible for any lost, damaged, or stolen tickets. Passengers must purchase a new ticket if he or she has lost or have their ticket stolen. Customers who lost ferry or boat tickets must be always responsible for their tickets, Phantip (1970) Co., Ltd will not be responsible or liable at all circumstances. Once a customer checks in or receives at tickets, they may not receive any refunds.
9. Due to the Covid-19 Pandemic policies and services are constantly changing daily so please make sure to keep up to date with any updates.
COVID-19 FAQ
COVID-19 FAQ regarding bookings made on our website:
Can I cancel my booking because of the COVID-19 lockdown in the area?
Cancellation policies remain the same. However, if the tickets involve partnering transportation and they have not seized operations, the area are not on lockdown, or the operator do not agree then cancellation will not be possible. However, we advise that postponing or changing travel dates is a better option.
What if my booking is cancelled due to COVID-19?
If this happens, we will contact you as soon as we are possible. As the situation is being monitored daily and several provinces have their own policies immediate, or emergency local policies may occur with our prior notice. However, you can still use that booking for the next available service.
Where can I find more information about COVID-19 lockdowns or policies?
We advise you to check Thailand’s Ministry of Health website or check local news on the city or province you will travel to. Another option is to contact us to check any updates before your travels.