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FAQ

Where can I purchase tickets?

You can easily purchase our tickets via our website and pay online with PayPal or Credit Card and get instant confirmation. No Credit Card? No worries, you can purchase tickets from our Phantip (1970) Co.,Ltd. branches located in Suratthani Town in Kaset 1 Market, Phuket Bus Terminal 2, Koh Samui (Nathorn) and Koh Samui (Chaweang Beach).

Any other way to purchase tickets?

Besides buying tickets from our website, local branches or counters, there are several independent agencies that sell Phantip (1970) Co.,Ltd. tickets. Please note that prices may vary according to agency as they may include service charges, and that Phantip (1970) Co.,Ltd or Phantip Travel, will not refund any tickets that are bought from independent agencies.

What are the acceptable types of baggage?

Generally, acceptable baggage includes – suitcases, backpacks, duffle bags, securely tied cardboard boxes and strollers.

What items are prohibited to load into the vehicles?

Illegal drugs, endangered animals, combustible liquids, flammable products, compressed gases, explosives, ammunition, firearms, fireworks, corpse, hazardous material or food items with strong order are not allowed in the bus or minivan compartments.

Oversized baggage or items, is that a problem?

Not at all, but oversized baggage or items such as surfboards, musical instruments, scooters, bicycles or motorcycles for instance must be notified to the driver if you book online (Notes for driver), or at the counter to see whether or not oversized baggage or items can properly fit into the vehicle. Extra payments could be incurred if these baggage or items need extra handling and care.

I lost my luggage or personal items, what should I do?

If you notify Phantip (1970) Co.,Ltd or Phantip Travel regarding baggage or any items left in the bus and the staff has located the item(s) then the customer can set up a pickup time and location with our staff member. However, if the customer wishes their items to be sent to one of our Phantip (1970) Co.,Ltd. and/or Phantip Travel branches, we could accommodate to their needs; however, Phantip (1970) Co.,Ltd. and/or Phantip Travel will not be held accountable for any damages or losses during transportation. For returning items that are found, passengers must photocopy their passports or identification card and write a short report regarding where they boarded the bus and where they got off. If items are not located, Phantip (1970) Co.,Ltd. and Phantip Travel will not be held responsible as it is the responsibility of all customers to look after their belongings. As there are several other passengers traveling on the bus, our staffs will not be held responsible for lost items. Please do not leave any valuables unattended in the bus compartment. Phantip (1970) Co.,LTD and Phantip Travel will not be held accountable. If items are lost due to staff members handing, Phantip (1970) Co., LTD will only cover damages or lost items to up to 500 Baht per person with evidence and authorized report.

Are all Phantip tickets refundable?

Tickets that are purchased from the Phantip (1970) Co.,Ltd. branches, staff member or website can be refunded if the customer has not used the ticket or voucher yet. However, there are policies and criteria regarding what and if tickets can be refunded.
Tickets bought from an independent agency cannot be refunded by Phantip (1970) Co.,Ltd or Phantip Travel. If customers want to ask for a refund, they must contact the independent agency they bought the ticket from for refund policies.

I have a ticket but the bus is full, can I get a refund?

With Phantip Travel you always have a seat, but if a customer purchased their ticket with an independent travel agency other than a
Phantip (1970) Co.,Ltd. branch or via our website; and if the agency has not checked with Phantip (1970) Co.,Ltd. for seat vacancies prior to selling the ticket to the customer, Phantip (1970) Co.,Ltd. and Phantip Travel will not be held accountable for refunds or damages. The passenger must contact the agency they purchased the ticket from to ask for a refund or take a different service.

The bus arrived later than the intended schedule and I missed the ferry/speedboat I wanted to catch, can I get a refund?

Phantip (1970) Co.,Ltd. is not liable for ferry or speedboat connection missed. There are several buses and bus companies that are joint with Phantip (1970) Co.,Ltd. Delays due to mechanical malfunction, traffic, passenger delays, accidents, train delays or airplane delays may occur and Phantip (1970) Co.,Ltd. is not liable for these damages.

I missed my flight due to delays; can I get a refund and payment for a new airplane ticket?

Phantip (1970) Co.,Ltd. is not liable if buses are delayed or missed flights. Passengers can get a refund only, if, after investigation shows that it was Phantip (1970) Co.,Ltd. who caused the customers to miss their flight. However, if passengers missed their flight anywhere else besides Suratthani, Phantip (1970) Co.,Ltd. will not be held accountable for missed flights.

I lost my ticket can I get a refund or a new one?

Phantip (1970) Co.,Ltd. is not responsible for any lost, damaged or stolen tickets. Passengers must purchase a new ticket if he or she has lost or have their ticket stolen.

I want to change my travel date and time; can I get a refund?

Most bus tickets are open tickets, so if a passenger wishes to change his or her travel dates and time can do so. However, just make sure to check for timings and availability for the following services. If a passenger changes their travel time or date, and that the following service is fully booked, Phantip (1970) Co.,Ltd. will not be liable for any damages or loses. Passengers who purchased their tickets via our website must contact Phantip (1970) Co.,Ltd. regarding changing travel dates, times and availability.

How does your insurance work?

All passengers are covered with travel insurance in the bus insurance policy. Passengers who did not purchase additional bus travel insurance will only be covered the amount per person within the bus’s insurance policy. Phantip (1970) Co.,Ltd. will not compensate for any additional losses or damages.

For items insurances, Phantip (1970) Co., Ltd will only compensate a maximum of 500 Baht per baggage, if proven that damages or loses are due to the actions of our staff members.